Quality Commitment
At Woodan, every product is carefully inspected and packed before dispatch to ensure quality and customer satisfaction.
Cancellation Policy
Orders can be cancelled only before dispatch. Once the order has been shipped, cancellations will not be accepted.
Return & Refund Policy
Returns may be considered under the following conditions:
- You receive a damaged product.
- You receive an incorrect product.
How To Initiate A Return
To initiate a return request, customers must contact us within 3 days from the date of delivery and share:
- Order details.
- Clear photos of the product.
- Reason for return or rejection.
Review & Approval
Our team will review the request, and based on verification, the return, replacement, or refund may be approved. Approved cases may be eligible for replacement or refund at the sole discretion of Woodan.
Customized & Personalised Products
Customized or personalised products are not eligible for return, refund, or exchange unless received in a damaged condition or incorrect as per the confirmed order.